Background: Making a career change can be a challenge. Without the right support and resources, it can be impossible. This research was focused on people making a career change into the design field (e.g.) UX Design, Graphic Design, UI Design, Motion Design, UX Research, Interaction Design, and Design Leadership. Despite the many efforts by these career changers, sometimes they never get a job, or it takes a long time to reach their goals. I wanted to understand what motivates users, the kind of support and training they receive, and the connections they are making.
HMW: How might we help new designers cross over to a career in design?
Objective: Identify potential and find solutions to help overcome barriers to making a career change to the design field.
User surveys to assess demographics. User interviews (5) to understand pain points and behavior while making a career change, Usability testing (5) with low and high fidelity prototypes.
Artifact: Empathy Maps, Personas, Surveys, Competitive Analysis, Wireframes, Mockups
My Role: UX Designer, UX Researcher, UI Designer
My Challenges: When I started this project I was new to UX Design and Research, so there were a few challenges for me. As a former graphic designer I was programmed to jump straight to the solution. I wanted to skip all the sketches, wireframes and design those pretty mock-ups. I realize doing that will only create more problems in the long run. I had to change my way of thinking, ask more high-value questions, and remember I’m NOT THE USER.